An online CRM that connects the entire sales channel from OEM to wholesale customers. It helps Automotive Dealers and OEM's to sell more genuine parts by bringing everything dealer's need into one holistic solution.
Industry: Automobile
Key Service: Automotive ecosystem
They are the major provider of SaaS and DaaS solutions in the world, enabling the ecosystem for data-driven automobiles. They already have a full suite of products to leverage dealers to continually deliver customer-centric service experiences. The absence of a robust CRM system for the dealers to manage the Sales and Service representative activity was impacting the overall experience for the dealers.
We've passed the toughest security audit, proving our system is like Fort Knox for your data.
Absence of customer sales information and its history for Reps to approach them with personalised solutions
Absence of information for the Parts Manager to audit the Rep process and evaluate the outcome.
Absence of tool to keep history of customer visits by Reps and its follow up process. Tracking of their issues and resolutions.
We created a transformational roadmap and developed the CRM, which provides proactive customer service, and data management simplifies repetitive tasks & improves collaboration between departments. Assists with aligning KPIs & supports business continuity planning.
We have crafted a middleware system that talks to the dealer's DMS and imports their sales and customer data to generate statistics, reports, and future projections. This helps in increasing the revenue and engages field representatives in a scientific manner to get maximum efficiency.
A powerful CRM & comprehensive analytics, anywhere, anytime. It has workflow optimisation, boosting productivity and customer service. It has connected the sales channel, field staff through to dealer management & OEMs.
User activity tracking, driving the right behaviors, driving performance & sales.
Enhance lifetime value and retention through improved customer satisfaction.
Push & access real-time information such as offers, visit schedule promotions & bulletins.
This product is being used by circa 50+ dealers across ASPAC with their 5700 customers. The CRM provided the client an effective way to access key customer information, enabling much better productivity for its representatives and much better customer service.
We've passed the toughest security audit, proving our system is like Fort Knox for your data.
