The Customer is a top international provider of SaaS and DaaS solutions that supports the ecosystem for data-driven automobiles. In 186 countries, 50 OEM manufacturers, and over 250,000 industry experts use their software suites to improve the customer experience, boost dealer productivity, and increase sales.
App: Objective C, Swift
Manager Portal: .NET, Angular, SignalR, Entity Framework, Microsoft SQL Server, Circle CI DevOps pipelines, AWS hosting
The Customer's multiple development teams continuously improve various software components. The corporation opted to hire an outside team for one of their recently acquired customer relationship software due to a lack of in-house expertise. They were specifically looking for a team of experienced developers who would be accessible for long-term collaboration and could take responsibility for the constantly changing demand. They found the required resources at Zediant.
When the Zediant team joined the project, they initially worked on responsibilities involving the IT infrastructure:
Despite having a website with flexible design previously, the customer wanted to ensure customer loyalty by delivering an even better mobile user experience. The customer wanted to complement mobile applications to their website but lacked the necessary skills to do so. The strict security requirements were also a requirement from the customer. Zediant was chosen to carry out the project because of its extensive knowledge of the financial sector and experience developing iOS and Android apps.
The Zediant team joined the software's development, and as of right now, our developers have incorporated the following features:
The project managers and developers at Zediant have been assisting with the development of the customer's software for 3+ years.. The work has been organised into 2-week sprints with required sprint planning meetings because the customer supports an agile approach to software development.
Zediant team involved with the Customer accounts willingly ensured the ownership of the software and actively participated in new features development and support.
The customer's CRM software is always being improved. Every little accomplishment, such as the ability for managers to schedule the day of their Reps or the capacity to establish goals for each rep based on their performance in the past, boosts the competitiveness of the customer's software on the market and guarantees the loyalty of their long-standing clients. They identify fresh potential for process automation, and Zediant aids in making those ideas a reality.
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